Privacy Policy

Last Updated and Effective: September 1, 2026

This privacy policy ("Privacy Policy") applies to the information collected by Aniplex Inc.,(“Aniplex”), in connection with our service “Aniplex Online” including, an account linkage service and our website (collectively, the “Service”).

This Privacy Policy explains the information that Aniplex may collect when you interact with us and our practices with respect to that information. Please read this Privacy Policy carefully. In addition, please review the applicable Terms and Conditions for the Service, which govern your use of the Service.

Collection of Information:

Information You Provide to Aniplex

We may ask you to provide information that could reasonably be used to identify you personally (such as e-mail address, password, date of birth, your first and last name, country/region of residence, zip code, postal address, telephone or mobile phone number and your game ID (unique identifier that is automatically allocated to your account) and your user name used in the game ("Personal Information"). If you choose not to provide this information, you may not be able to access parts of or otherwise participate in the Service or a particular feature we offer.

The Service is not directed to children, and open only to, individuals who are 18 years of age and older. No one under 18 years of age may provide any personal information to the Service. We do not knowingly seek or collect information from persons younger than 18 years of age.

Information Aniplex Collects Automatically

In addition to any information, including Personal Information, that you choose to submit to the Service, whenever you visit or interact with the Service, Aniplex, as well as any third-party analytics providers (such as Google Analytics https://policies.google.com/technologies/partner-sites?hl=en) or other service providers, may use a variety of technologies that automatically or passively collect information about how the Service is used, including but not limited to, domain name, internet service provider, network type, browser type and version, operating system, language settings, mobile country code, device model, device state (accelerometer, gyro, battery, light), application information, SDK version, install and use of our application, action within our application, crash and error report, the page and ad served or clicked, time on the Service, and the preceding page views, which might be qualified as Personal Information ("Usage Information"). Usage Information is treated as Personal Information where required by law.

Aniplex may also automatically collect and use your in-game actions and achievements, as well as your IP address or other unique identifiers such as identifier for advertisement (IDFA/AAID), IDFV ANDROID ID and push notification token (collectively, "Device Identifiers") for the computer, mobile device, technology or other device (collectively, "Devices") you use to access the Service. A Device Identifier is a number that is automatically assigned to your Device when you access a property or its servers, and our computers identify your Device by its Device Identifier. Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the Device used to access the Service. The technologies used on the Service to collect Usage Information, including Device Identifiers, include:

• Cookies, which may be html files, Flash files or other technology, are small text files that help store user preferences and activity ("Cookies"). A Cookie may be placed on a Device when that Device is used to access or visit the Service. Cookies may be used for purposes such as remembering you and your preferences, tracking your visits to the Service and customizing your experience on the Service. You may configure your browser or Device to block the use of certain cookies. However, please note that if you choose to disable cookies on your Device, some features of the Service and Our online offerings may not function properly.

• Web Beacons, also known as image tags, pixel tags, clear GIFS or web bugs, are small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses (“Web Beacons”). Web Beacons or similar technologies may be used for various purposes, including, without limitation, to count visitors to the Service, to monitor how users navigate the Service, to count how many sent emails were actually opened or to determine whether content sent was actually viewed.

• Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your Device from our server or a third-party service provider, is active only while you are connected to the Service, and is deactivated or deleted thereafter.

• Ad Serving and Traffic Measurement Services
We license technology to serve advertisements on the Service and within its videos and other content as that content is served across the Internet. In addition, we may use third party network advertisers to serve advertisements on the Service and third-party analytics service providers (such as Google Analytics https://policies.google.com/technologies/partner-sites?hl=en) to evaluate and provide us with information about the use of the Service and viewing of our content. We do not share the information that you provide to us, such as your name and/or email address with these third parties, but ad network providers, the advertisers and/or analytics service providers may set and access their own cookies, web beacons and embedded scripts on your Device from the Service. These cookies, web beacons, and embedded scripts may collect personal information or other information about your use of the Service over time and other third-party websites or applications and they may otherwise collect or have access to information about you, including Usage Information. Cookies and web beacons, including those set by third party network advertisers, may be used to target advertisements; analyse user demographic data; analyse user attribution (i.e. which ads have brought you to Our Services); analyse user engagement and purchase behaviour; prevent you from seeing the same advertisements too many times; and conduct research regarding the usefulness of certain advertisements to you.

Please note that third parties may collect personal information about your online activities over time and across different websites when you visit or use the Service or other online websites and services. For example, some third parties' embedded content or plugins on the Service, such as social media sharing tools, allow their operators to learn that you have visited or interacted with the Service, and they may combine this information with other, identifiable information they have collected about your visits to other websites or online services. These third parties may handle this information, and other information they directly collect through their content and plugins, pursuant to their own privacy policies. For example, We use reCAPTCHA, and it is subject to the Privacy Policy (https://policies.google.com/privacy) and the Terms of Use (https://policies.google.com/terms) of Google.

Online Tracking. Some web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal is not yet uniform. For this reason, the Service do not respond to such signals, except where required by law.

Cookie Management Tool. You can either allow or refuse Us to set and use Cookies and similar technologies by setting your preference on the Cookie Preference Centre.

Information We Receive from Third Parties

Aniplex may receive information about you from third parties, including service providers working on Aniplex’s behalf. For example, if you are on another property and you opt-in to receive information from us, that property may forward to us your e-mail address and other information about you so that we may contact you as requested. We may also supplement the information we collect about you with outside records from third parties to enhance our ability to serve you, to tailor our content to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from these third parties with information we collect. In those cases, we will apply this Privacy Policy to any Personal Information received, unless we have disclosed otherwise.

You may choose to participate in a third-party application or feature (such as Apple, Google, X, Facebook, Discord or LINE applications or a similar application or feature on a third-party property, or otherwise linking the Service with another property) through which you allow us to collect (or the third party to share) your personal information. When you choose to participate, you may be opting to link your activity on the Service with that third-party property, which may then collect information about your visits to the Service and may publish that activity as you request to your "profile" or similar feature with that third party (such as if you choose to share content you find on one of the Service with your "connections" on the third party's property). The personal information we collect is subject to this Privacy Policy. However, the personal information collected and stored by the third party remains subject to the third party's privacy practices, including whether the third party continues to share information with us or with other third parties, the types of information shared, and your choices regarding what is visible to others on that third party's property. The third party may allow you to remove an application or feature, in which case we will no longer collect personal information about you through the application or feature, but we may retain the personal information previously collected in accordance with this Privacy Policy.

How Aniplex Uses the Information It Collects and Your Choices

Aniplex will use the information it collects, including your Personal information: (i) to operate and provide the features/ functions of the Service for you (ii) to provide you with support and answer questions or other requests (e.g., questionnaires), (iii) to improve the Service and our products and services; (iv) for internal business purposes; (v) to contact you with regard to your use of the Service and our products and services ; (vi) to analyze your tendencies of use and provide services, advertisements or other information based thereon, (vii) for purposes disclosed at the time you provide your Personal Information; (viii) to confirm your identity (if you are under legal age of majority, including your parent or legal guardian); (ix) to conduct investigations in the event of any threatened breach of the Terms of Use; (x) to compile statistics concerning the usage of the Service and publish or publicize such statistical information in the Service;(xi) to moderate the content of social features and (xii) otherwise with your consent.

When and With Whom Aniplex May Share Information Collected

We may share non-Personal Information, such as aggregate user statistics, demographic information, and Usage Information with third parties for a variety of purposes, including tailoring Aniplex promotions, advertising and communications we present to you.

We may also share your information, including your Personal Information, as disclosed at the time you provide your information, as set forth in this Privacy Policy and in the following circumstances:

Aniplex. We may share your Personal Information within and among entities affiliated with or related to us that are in the Aniplex group (collectively, “Affiliates”), some of which are outside the scope of this Privacy Policy, for any purpose, including but not limited to, (i) business development; (ii) community administration or development; (iii) support of various business processes; (iv) security; (v) research and development; and (vi) enabling us to link your accounts and Usage Information between and amongst certain Aniplex properties. We may also share your Personal Information as indicated above so that Affiliates may use your information in connection with any of the purposes described above in the Section entitled “How Aniplex Uses the Information It Collects.” Affiliates that do not use this Privacy Policy will handle your information in accordance with their own privacy policies, the terms of which may be different than this Privacy Policy.

Third Parties Providing Services on Our Behalf. We may from time to time employ third parties to perform functions on our behalf; examples include hosting or operating the Service; providing customer support; performing content moderation, providing implementation and effect measurement of targeted advertising; performing data analysis; carrying out user surveys or questionnaires; managing of our application-related events or sales of goods or tickets for events. We may share Personal Information with third parties for them to provide content, complete a requested transaction or otherwise perform services for Aniplex.

Business Transfers. Aniplex or any of its assets, including the Service, may be sold, or other transactions may occur in which your Personal Information is one of the key business assets for the transaction. In such a case, your Personal Information may be one of the business assets we transfer. Hence, Aniplex and our Affiliates reserve the right to disclose and transfer user information, including Personal Information in connection with a corporate merger, consolidation, restructuring, reorganization, the sale of certain stock and/or assets, or other corporate change including, without limitation, during the course of any due diligence process.

Legal Protections and Law Enforcement. We may transfer and disclose information, including your Personal Information, Usage Information and Device Identifiers (including IP addresses), to third parties: to comply with a legal obligation; to prevent fraud; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce Aniplex’s Terms and Conditions or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Properties or the public. We may also use Device Identifiers to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies, in our discretion. Such disclosures may be carried out without notice to you.

Security; Retention and Monitoring
Unless otherwise required by law, we are not responsible for monitoring or recording any activity on the Service, including communications, although we reserve the right to do so.

To help protect you and others, we monitor use of the Service, and we use the Personal Information and other information we collect, in order to: identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of the Service; ensure compliance with the applicable terms of service and this Privacy Policy; investigate violations of or enforce these agreements; and otherwise to protect the rights and property of us, our partners, and customers. Monitoring may result in the collection, recording, and analysis of online activity or communications through the Service. If you do not consent to these conditions, you must discontinue your use of the Service.

We seek to maintain reasonable security measures designed to help protect your information against unauthorized or accidental disclosure, access, misuse, loss, or alteration. There is no such thing as perfect security. Although we strive to protect your information, we cannot ensure or warrant the security of such information.

We may retain information about you as long as it is necessary for us to fulfill the purposes outlined in this Privacy Policy. In addition, we may retain your information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements. Where and when required by applicable law, we shall delete your information. Even if we delete your information from active databases, the information may remain on backup or storage media.

Consent to Processing

The Properties are operated in and intended for use in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect will be transferred to and processed in the United States—a jurisdiction which may have different data protection laws. By using the Properties, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

JURISDICTION-SPECIFIC PRIVACY RIGHTS

Our Practices Regarding Collection and Use of your Personal Information

If you reside in California or other jurisdictions, we are required to provide additional information to you about how we collect, use and disclose your information, and you may have additional rights with regard to how we use your information. We have included this information below.

　　Categories of Personal Information. Consistent with the "Collection of Information" section above, we may collect certain categories of information ("Personal Information").
　　We have collected the following categories of personal information from consumers within the last twelve (12) months:

Category	Examples	Source of Personal Information
Identifiers	Game User ID, friend code, user's fictional name, gender, birthday, favorite character, IP address, device information (such as model name, OS version, device version, screen size, CPU, memory, mobile/ wifi situation, instance ID, domain name, internet service provider, network type, browser type and version, system language, mobile country code, motion parameter and carrier, device state (accelerometer, gyro, battery, light)), application information, software development kit (SDK) ID and version, install and use of the application, action within the application, crash and error report, the page and ad served or clicked, time on the Service, and the preceding page views, identifier for advertisement (IDFA/AAID), identifier for vendor (IDFV/ANDROID_ID), Apple ID/Google Play ID/X ID/Facebook ID/Discord ID/LINE ID, push notification token, user agent, Android ID, user ID, in-game action history, Cookies, Web Beacons, e-mail address, password, your first and last name, country/region of residence, zip code, postal address, telephone or mobile phone number	User Service Provider
Customer Records	your first and last name, country/region of residence, zip code, postal address, telephone or mobile phone number user's fictional name	User
Protected characteristics under state or federal law.	user's fictional gender	User
Commercial information.	Purchase information	User Service Provider
Internet or other similar network activity.	website usage, in-game action history	User Service Provider
Inferences drawn from other personal information.	consecutive log-in days	User
Category / Examples / Source of Personal Information	Identifiers	Game User ID, friend code, user's fictional name, gender, birthday, favorite character, IP address, device information (such as model name, OS version, device version, screen size, CPU, memory, mobile/ wifi situation, instance ID, domain name, internet service provider, network type, browser type and version, system language, mobile country code, motion parameter and carrier, device state (accelerometer, gyro, battery, light)), application information, software development kit (SDK) ID and version, install and use of the application, action within the application, crash and error report, the page and ad served or clicked, time on the Service, and the preceding page views, identifier for advertisement (IDFA/AAID), identifier for vendor (IDFV/ANDROID_ID), Apple ID/Google Play ID/X ID/Facebook ID/Discord ID/LINE ID, push notification token, user agent, Android ID, user ID, in-game action history, Cookies, Web Beacons, e-mail address, password, your first and last name, country/region of residence, zip code, postal address, telephone or mobile phone number	User Service Provider
Category / Examples / Source of Personal Information	Customer Records	your first and last name, country/region of residence, zip code, postal address, telephone or mobile phone number user's fictional name	User
Category / Examples / Source of Personal Information	Protected characteristics under state or federal law.	user's fictional gender	User
Category / Examples / Source of Personal Information	Commercial information.	Purchase information	User Service Provider
Category / Examples / Source of Personal Information	Internet or other similar network activity.	website usage, in-game action history	User Service Provider
Category / Examples / Source of Personal Information	Inferences drawn from other personal information.	consecutive log-in days	User

Sharing Personal Information. We may share your Personal Information by disclosing it to a third party for a business purpose or as otherwise disclosed in this Privacy Policy and/or agreed by you. In the preceding twelve (12) months, we have disclosed Personal Information for a business purpose to the categories of third parties indicated in the chart below.

Consumers have the right to opt out of any “sale” of Personal Information or use of Personal information for cross-context behavioral advertising or targeted advertising (together “targeted advertising”). We do not sell Personal Information for money, however, we share certain information to third parties for the purposes of cross-context behavioral advertising or targeted advertising. In the preceding twelve (12) months, we have shared for targeted advertising the following categories of Personal Information to the categories of third parties indicated in the chart below.

Personal Information Category	Category of Recipients
Identifiers	Business Purpose Disclosure: Service Provider, Analytics providers, Ad networks, Other Users (your fictional name, character and profile, and rank, icon, honor, in-game action and last log-in time may be shared with other users of the game as their friends, team members or guild members) Sale: None
Customer Records	Business Purpose Disclosure: Service Providers, Other Users (user's fictional name may be shared with other users of the game as their friends, team members or guild members) Sale: None
Protected Characteristics	Business Purpose Disclosure: Service Provider Sale: None
Commercial Information	Business Purpose Disclosure: Service Provider Sale: None
Internet Usage Information	Business Purpose Disclosure: Service Provider, Analytics Providers, Ad networks Sale: None
Geolocation Data	Business Purpose Disclosure: Service Provider Sale: None
Inference from Personal Information Collected	Business Purpose Disclosure: Service Provider, Analytics Providers, Ad networks Sale: None
Personal Information Category / Category of Recipients	Identifiers	Business Purpose Disclosure: Service Provider, Analytics providers, Ad networks, Other Users (your fictional name, character and profile, and rank, icon, honor, in-game action and last log-in time may be shared with other users of the game as their friends, team members or guild members) Sale: None
Personal Information Category / Category of Recipients	Customer Records	Business Purpose Disclosure: Service Providers, Other Users (user's fictional name may be shared with other users of the game as their friends, team members or guild members) Sale: None
Personal Information Category / Category of Recipients	Protected Characteristics	Business Purpose Disclosure: Service Provider Sale: None
Personal Information Category / Category of Recipients	Commercial Information	Business Purpose Disclosure: Service Provider Sale: None
Personal Information Category / Category of Recipients	Internet Usage Information	Business Purpose Disclosure: Service Provider, Analytics Providers, Ad networks Sale: None
Personal Information Category / Category of Recipients	Geolocation Data	Business Purpose Disclosure: Service Provider Sale: None
Personal Information Category / Category of Recipients	Inference from Personal Information Collected	Business Purpose Disclosure: Service Provider, Analytics Providers, Ad networks Sale: None

We collect and use sensitive personal information (such as account log-in credentials), and we do not use or disclose sensitive personal information for purposes other than those that are necessary to provide the Service or permissible under the California Consumer Privacy Act.
Our Personal Information sales do not include information about individuals we know are under age 18. For more on your Personal Information sale rights, see “Do Not Sell or Share My Personal Information”.

Consumer Rights. Subject to certain exceptions, as a resident of certain jurisdictions including California, Colorado, Connecticut, Utah, Virginia, Texas, and Quebec, you may have the following rights to your Personal Information:
　　　● Right to know and access. Request disclosure and access to your Personal Information that we have collected, used, disclosed, or sold within the preceding 12 months. We will disclose you (i) the categories of personal information we collected about you, (ii) the categories of sources for the personal information we collected about you, (iii) our business or commercial purpose for collecting or selling that personal information, (iv) the categories of third parties with whom we share that personal information, (v) if we sold/shared or disclosed your personal information for a business purpose, two separate lists disclosing: (a) sales, identifying the personal information categories that each category of recipient purchased; and (b) disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained, and (vi) the specific pieces of personal information we collected about you);
　　　● Right to correction. Request correction of information that we have collected about you;
　　　● Right to delete. Request deletion of your Personal Information;
　　　● Right to opt out. See “Do Not Sell or Share My Personal Information”; and
　　　● Right to appeal. Ask for an appeal of a decision we have made regarding your Personal Information.
Please note, if you request deletion of your Personal Information, to the extent permitted by applicable law, we may be required to retain some of your Personal Information to fulfill consumer requests. support@mail.aniplexonline.com

Exercising Your Rights. If you wish to exercise any of these rights, please: access the webform applicable to your request as described above. When submitting your request, you must include your first and last name, and email address. We are not responsible for requests that are not labeled or sent properly, or do not have complete information. You may be asked to provide additional proof of identification so that we can verify your identity, and we may require that you validate the request. Please note that you are limited by law in the number of requests you may submit per year.

We will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of products, or in connection with promotions and other offerings, based solely upon you exercising your rights to your Personal Information.

Authorized Agents: To the extent that you elect to designate an authorized agent to make a request on your behalf, they must provide appropriate documentation including a written signed permission form from you, proof of your identity, and verification of their identity; or a valid, designated power of attorney, as required under the California Probate Code or other similar law. We may require additional proof of authority or may need to contact you directly to validate the request.

“Do Not Sell or Share My Personal Information.” You have the right to opt-out of the sale or sharing of your Personal Information for targeted advertising purposes of your Personal Information. We do not sell the personal information of consumers we actually know are less than 18 years old. If you wish to exercise this right, you may submit a request to support@mail.aniplexonline.com or you can block the collection of information by our third-party advertising partners in the cookie preference tool also available. If you have enabled an opt-out preference signal on your browser or extension, we will honor such requests that we can recognize by disabling “Targeting Cookies” on the Service that have a consent preference management capability.

Policy Governs Use: Changes to Privacy Policy

Aniplex reserves the right to change this Privacy Policy at any time, without prior notice to you, and any changes will become effective immediately upon posting, so please review this Privacy Policy periodically. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Service prior to the change becoming effective.

Questions

If you have any questions or comments about our practices regarding Personal Information or about this Privacy Policy, please write to us at support@mail.aniplexonline.com